Help and FAQs |
Why does the layout of the website look funny or not aligned properly?
There may be two causes for this problem:
-
Check your browser's text size, your browser's text size may be different.
The website was designed for one text size, medium in Internet Explorer and normal in FireFox.
Follow these instructions to check your text size:
Internet Explorer - Click on the "View" menu at the top and find "Text Size", then select "Medium"
FireFox - Click on the "View" menu at the top and find "Text Size", then select "Normal" -
The files on your browser are not up-to-date, your browser stores certain files onto your computer in order to make the website load faster, as a result your browser is using the old files stored on your computer.
In order to get the most up-to-date files, you must refresh the website, click on the "Refresh" button located near the top of your browser or press the "F5" key on your keyboard.
I'm not a registered GrocerySavings member, what services can I use?
The services are not limited to only registered GrocerySavings member, you can still search and compare grocery deals here. But, as a GrocerySavings member, you can create and save a personalized grocery profile. You can also receive weekly emails notifying you of which groceries in your grocery list are on sale for the current week. Find out more about the benefits of being a GrocerySavings member.
I'm new to the site, what do I need?
Browser Compatibilities : Check to make that sure you are using an Internet browser that is supported by GrocerySavings. Currently, GrocerySavings supports
- Microsoft Internet Explorer 5.5 or better
- Mozilla Firefox
Cookies : Make sure that cookies is enabled in your browser, this site will not work if cookies are disabled. How to enable cookies?
Javascript : Make sure that Javascript is enabled in your browser, this site will not work if javascript is disabled. How to enable javascript?
How can I start finding flyer deals?
To begin, go to the grocery search page.
- Select the grocery stores that you want to be included in your searches
- There are two search options
- Search Option 1: search for groceries by keywords
typed in your grocery list into the text area and click the "Search >>" button. - Search Option 2: browse through this week's available groceries
Select your groceries by first selecting a category and then select the groceries under that category.
Click the "Search >>" button once you've created your grocery list.
What grocery stores are included?
The flyer information displayed throughout this site was obtained directly from the flyers of the following grocery stores:
- Dominion
- Food Basics
- Loblaws
- No Frills
- Price Chopper
Are the flyer information on your website always accurate?
GrocerySavings cannot guarantee the accuracy of the flyer information displayed throughout the site because human errors may occur. But, we do take the utmost precision to try to provide the most up to date and accurate grocery flyer information. For accuracy, you need to view the physical copy of the flyers or the official flyers released on the websites of each grocery store. In case of any errors, please contact us so that we can correct the issue as soon as possible.
Why can't I find the flyer deals from the physical flyers on the website?
Some grocery retailers have more than one version of a grocery flyer, the flyer information on this site will only include the flyer information for the locations listed here.
I'm trying to find flyer deals through Option 1, but very few or no matches are displayed.
This website only contains information about FLYER deals, the deals that are advertised by grocery retailers through their flyers. The number of groceries advertised on these flyers will vary from week to week. So the groceries that you are looking for may or may not be on sale that week. To browse through the current week's flyer deals, use Option 2.
I'm finding flyer deals through Option 1, but I don't understand what the colours represent.
Each grocery that you've inputted is coloured coded to help you identify similar groceries found. So, if you've searched for "eggs, coke", all the groceries found with the word "eggs" in it will be coded with one colour so that you can visually identify all the egg products. Currently, only the first 21 groceries that you've entered will be coloured due to the limited number of distinct colours to choose from.
I'm finding flyer deals through Option 2, but I don't understand what the colours represent.
Each grocery that you've selected is coloured coded to help you identify similar groceries found. Displaying similar groceries will allow you to determine grocery is the bang for the buck. The price of the cheapest grocery in a category is also coloured, the cheapest price is determined by calculating the unit price of the grocery. Currently, only the first 21 groceryies that you've entered will be coloured due to the limited number of distinct colours to choose from.
I'm on the print grocery list page, but I don't know what to do.
The grocery list is organized by grocery stores and is formatted in a printer-friendly fashion. All the groceries have been defaulted with a quantity of 1, you can change the quantities to what you desire.
I want to print my grocery list but without all the extra buttons and fields on the screen.
Once you click on the "Print Grocery List" button, all the extra buttons and fields on the screen will disappear and will not show up in your printed grocery list.
I forgot to add some groceries to my printable grocery list, how can I add more groceries.
In order to add more groceries to your current printable grocery list, you must go to the window with the search results page, add your groceries there and click "View List" again. Now you must go to the window with your printable grocery list.
I'm trying to register but when I click on "Register", I get pop-up messages.
All fields on the registration page must be answered or filled in, the pop-up messages are error messages explaining to you what fields are missing or invalid. Any time a field is not filled in or is invalid, the description beside the field will be coloured and focused in for your convience. Also, in order to register, you must agree to the privacy policy and terms of use by checking the checkbox on the registration page.
If you're certain that all the fields are filled in and in proper format but the problem still persists, please contact our technical support department to resolve the issue.
What should I do if I forget my password?
If you forget your password, you can reset it by submitting your email address to this form. An email will be sent to you detailing the instructions on how to reset your password.
I'm trying to register, but it says that my email is already in the system.
Please check your spelling carefully and try again. If the problem still persists then it is possible that somebody has registered an account with your email address. Please contact us so that we can resolve the issue as soon as possible. Sorry for the inconvience.
What are cookies and how do you use them?
A small text file of information that web sites sends to your computer's web browser to be stored and referenced for future use. It contains information about how you are using a web site and can track your movements through it.
Cookies are not used to read your hard drive and they cannot access files and information stored on your computer. They cannot reveal anything about you that you have not chosen to enter as a user on a web site.
We do not store any personal information — such as your name, e-mail address, or postal code — on a cookie. We do not use cookies to gather information for marketing or promotional purposes. In addition, we cannot use cookies to find out what web sites you visit once you leave the GrocerySavings web site.
GrocerySavings uses two types of cookies: persistent and session cookies.
What is the difference between a session cookie and a persistent cookie?
A session cookie only stores information while you are connected to a particular web site, and is no longer available after you close your browser session. A persistent cookie is written onto your hard drive and can remain there permanently until you choose to delete it or until it reaches its pre-assigned expiry date.
Session cookies are used to enhance security and navigation when you bank online. For example, session cookies protect your security while you are signed in to online banking by ensuring no one else can view your data while you are signed in. We also use session cookies to warn you that you may be making a duplicate bill payment online. Your web browser must allow session cookies in order for you to bank online with us.
Persistent cookies are used for your convenience to save your personal preferences when you visit this site. For example, you must allow persistent cookies if you want your browser to remember your email address each time you visit this web site.
We may also use persistent cookies to remember what information has been presented to you, so you do not see it again. For example, if we have to communicate information to you through a pop-up message or temporary message, a persistent cookie will make sure you only have to see the information once, rather than having to see it every time you visit our web site.
We also use session and persistent cookies to collect analytical information about how visitors use our web site. For example, we may measure web site usage, access to online services and the level of interest in particular products. We use this information to improve our service and provide a better experience for visitors to our web site. To gather this information, we use cookies that track how a computer uses our web sites and whether the computer has been used to sign in to bank online. Currently, we don't use cookies to collect information about identifiable individuals or use cookie information to offer products and services to individuals. If this changes in the future, we will update this section.
We never store your personal information in cookies or uses cookies to track your online use after you leave our web site.
Do I have to accept cookies?
Persistent cookies: you do not have to accept persistent cookies to access our web site.
Session cookies: you do have to accept session cookies in order for this web site to function correctly.
If you are concerned about accepting cookies from other web sites, you can set your browser to warn you that you are about to receive one. You can then choose whether to accept it or not. But remember, if you choose not to accept session cookies then you will not be able to sign in to our members section.
How do I set my browser to accept cookies?
Set browser to accept cookies.
How do I set my browser to disable persistent cookies?
Internet Explorer 5.5 or later
- Select "Tools" from the browser menu bar.
- Select "Internet Options".
- Select "Security", then "Custom Level".
- To disable persistent cookies, scroll down to "Cookies" and select "Disable" under "cookies that are stored on your computer."
Note: Session cookies must be enabled for President's Choice Financial services online banking to function. To enable session cookies, select "Enable" under "Allow per-session cookies (not stored)." - Select "OK" in "Security".
- Select "OK" in "Internet Options".
As an alternative to completely disabling persistent cookies, you can select the "Prompt" option for "cookies that are stored on your computer". In this case, your browser will ask you whether you want to accept each persistent cookie.
Internet Explorer 6.0 or later
- Select "Tools" from the browser menu bar.
- Select "Internet Options".
- Select the "Privacy" tab, then the "Advanced" button.
- Select "Override automatic cookie handling" in the Cookies box.
- . To disable persistent cookies, select the "Block" option for "first-party cookies", then select the checkbox for "Always allow session cookies".
Note: Session cookies must be enabled for President's Choice Financial services online banking to function. To enable session cookies, select the checkbox for "Always allow session cookies." - Select "OK" in Advanced Privacy Settings.
- Select "OK" in Internet Options.
- As an alternative to completely disabling persistent cookies, you can select the "Prompt" option for "first-party cookies", then the checkbox for "Always allow session cookies". In this case, your browser will ask you whether you want to accept each persistent cookie.
What is JavaScript and why do I need it?
JavaScript is a small program that enhances web pages and servers. We use JavaScript to make our web sites easier to use. You must have JavaScript enabled on your browser to use the GrocerySavings web site.
How do I enable Javascript?
Enable javascript in Internet Explorer 5 or later
Enable javascript in Firefox 2.xx series
Is there any legal information that I need to know of?
By using this website, you are agreeing to the terms of use and privacy policy. When you register, you are agreeing to the terms and conditions of that legal agreement.
Need to contact us?
Just fill out the contact form for assistance.